The full list of individual car model results for the 2013 JD Power survey has been released, with the Skoda Superb coming first, closely followed by the Skoda Yeti and Jaguar XF.
The result marks a breakthrough for Skoda, which trailed the Jaguar XF home last year. The Skoda Superb has moved up three places this year, with the Skoda Yeti entering the survey for the first time.
The survey of 16,000 car owners in the UK covers 116 models that are between a year and three years old. Only models with more than 4000 sales and 50 clean surveys are eligible for inclusion. In total, respondents had clocked up more than 340 million miles in their cars.
Owners rank their vehicles on 66 criteria, which are grouped to deliver an overall score. Points are accumulated to provide scores for good reliability, performance, service and running costs, which are then expressed as a percentage score.
2013 JD Power Customer satisfaction survey - individual car model results.
1. Skoda Superb 83.0%
2. Skoda Yeti 82.8%
3. Jaguar XF 82.7%
4= Citroën DS3 82.2%
4= Lexus RX 82.2%
6= Honda Jazz 82.0%
6= Volkswagen Passat CC 82.0%
8. Volvo S60/V60 81.9%
9= Lexus IS 81.4%
9= Mercedes-Benz B-Class 81.4%
9= Toyota Prius 81.4%
12. Mercedes-Benz C-Class 81.3%
13= Kia Sportage 81.1%
13= Mercedes-Benz E-Class 81.1%
15. Saab 9-3 81.0%
16. Ford C-Max/Grand C-Max 80.9%
17= Skoda Octavia 80.8%
17= Volvo XC60 80.8%
19. Nissan Qashqai 80.7%
20. Volkswagen Tiguan 80.6%
21= Honda Civic 80.4%
21= Honda CR-V 80.4%
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amazing
this survey is very accurate i guess. If one is shopping at dollar general then he should submit dgcustomerfirst survey to get a chance to win $100 dollar general gift card.
Home Depot Survey
Do you know www.homedepot.com/survey. Do you love your home all neat beautiful and modern?
Peugeot-Citroen
It's interesting to see how well Citroen has done whilst Peugeot, which are basically the same cars underneath has done really badly.
My personal experience was that my Citroen's were quite good cars whilst my Peugeot's were utter dogs. I couldn't understand how this could be when they are essentially the same but clearly others have experienced this too.
Soren Lorenson wrote: It's
It is stranger than that even. Some Citroens and Peugeots are made at the same plant. I suspect the abilities of individual production lines may play a part. This could explain why the Skoda Fabia does relatively badly compared with the Yeti and Superb.
Of course presence or absence of "je ne sais quoi" will have a part to play in the ratings. IMHO the Jaguar, Yeti and DS3 have this rare and elusive quality which the other "top tenners" (or most of the others on the list) do not have.