Service intervals get ever longer but they’re still a pain when they run out – especially when your car is a mile-muncher like our Bentley Bentayga.
And extra-especially since nowadays there’s absolutely no indication from the way a car drives that it needs attention. A 1990s Bentley might have given a hint or two along the way: the Bentayga just drives the way it left the showroom.
As the 10,000-mile cut-off approached, I started counting down from 9200, meaning to make an appointment every day. But I still overshot. And at 10,200, I suddenly discovered an urgent 600-mile errand. Would it be okay to add that extra mileage? We decided it wouldn’t, so contacted HR Owen’s Bentley service people in a bit of a panic, knowing demand is often so strong that even top cars like our big SUV often have to stand in line.
Good news, though. At a day’s notice, senior service advisor Katan Wara found us an emergency slot, sent one of his drivers over to collect the car from our Twickenham HQ and take it to HR’s Wandsworth garage. A day later, it was back, valeted, serviced, immaculate and driving exactly as before, ready for another 10,000 miles. The work cost £810, which struck me as pretty solid for a 2hr 10min job, although that price comes straight from the service menu, including VAT, with oil, filters, wiper blades and remote battery changed. The first post-service trip was a particular joy. Whether you’re in a Bentayga or a Vauxhall Viva, there’s special pleasure in driving your immaculate car just after it has been titivated by experts.
The 600-mile errand rolled away as easily as all the others have done, the big Bentley returning its usual 22-23mpg. Like the price of the service, you can take two views of the fuel consumption. The glass half full view is that it’s okay: this is a 6.7-litre turbocharged petrol car weighing well over two tonnes, and consumption still allows you a range north of 400 miles. Nobody ever called this an economy car or a people’s car – but look at all those people in Crewe its production helps to employ. The only cloud on the Bentayga horizon is that it goes to a new owner soon. Woe. SC
BENTLEY BENTAYGA W12
Price £160,200 Price as tested £197,150 Economy 21.9mpg Faults None Expenses None Mileage 10,989
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I love how the service cost
I love how the service cost is meant to sound reasonable. If you can afford it by all means pay it but don't try to justify it on any level. Bentley just doubled the servicing cost on your rebodied Audi Q7. I suppose it's a penance for inflicting one of these things on other road users so all works out in the end.
Another world
The work cost £810, which struck me as pretty solid for a 2hr 10min job, although that price comes straight from the service menu, including VAT, with oil, filters, wiper blades and remote battery changed.
conspicuous consumption
Are their batteries sourced from the £ store?
Service? You mean an oil and filter change. They also changed the wiper baldes (£20) and a battery for the remote (£1). It's just a standard VW group filter so that's anotherr £10 tops... The average garage labour rate is Surrey at £81.07 an hour (incidentally, that's the UK's most expensive, even out doing London at £77.42).
So what the hell are they using to lubricate the engine for your £810, Krug champagne?
PS - the remote battery on my Golf was still going strong after 4yrs - you'd think Bentley would use bettery quality parts for their cars.
For the few....not the many.
Please
let it be so. For heavens sake please let it be so.