Power List 100 podcast: Retailer royalty (ep.5)

Welcome to episode five of the all-new, five-part Autocar Business Power List 100 Podcast, produced in partnership with automotive experience platform Keyloop.

The annual Power List 100 details all the achievements of the major movers and shakers in the automotive industry, ranking the top 100 most influential people based on the following criteria: global reach and influence, spending power, share of voice, technological influence, future growth potential and market capitalisation.

Each episode of the podcast will welcome an industry expert to explore and discuss some of the biggest names, companies and topics outlined in the Power List – offering exclusive insight into the people truly reshaping the automotive landscape.

In episode five, Autocar news editor Felix Page sits down with Autocar Business correspondent Nick Gibbs and Keyloop VP Sales for UK, Ireland and APAC Graham Stokes to discuss everything automotive retail – including Keyloop's ongoing mission to create more seamless, personalised and memorable customer experiences, the influence that consolidated groups like Pendragon, Virtue and Sytner hold over manufactures, and how the 'agency' model could change the face of automotive retail for good.

We also discuss the rise of online-only car buying platforms and how dealers can continue to offer exceptional customer service in the digital age. To hear all this and more, listen to episode five below.

The Autocar Business Power List 100 Podcast is essential listening for all industry professionals with an interest in the future of automotive. To listen now, subscribe to our podcast via Apple Podcasts, Spotify, Amazon Podcasts or wherever you get your podcasts.