Jaguar has claimed the top spot in the JD Power/What Car? customer satisfaction survey after knocking Lexus into joint second place alongside Skoda. The Japanese marque has ranked number one for the last 11 years.
The Kia Sportage was rated as the most satisfying car to own, beating the Jaguar XF and Toyota Prius. The XF also gained 15 places from last year to take the Executive Car of the Year title.
Owners rated Jaguar’s dealer network more highly than any other. Despite not being built since 2009, Jaguar’s X-Type took second place in the compact executive category, behind the Lexus IS.
Jeremy Hicks, managing director of Jaguar Land Rover said: “To be awarded the Number One spot by JD Power is a huge honour – not only for the staff of the 90 Jaguar dealers in the UK but for the employees at the Castle Bromwich factory and the talented designers and engineers in Warwickshire whose determination, attention to detail and commitment to quality have delivered this result."
It was a poor result for GM-owned Chevrolet and Vauxhall, which were rated as the car makers offering the poorest levels of satisfaction. The Vectra was rated as the worst car overall, with owners citing problems in almost every area.
The JD Power/What Car? survey researched 18,000 owners, who rated their cars’ performance, design and comfort to quality, reliability, cost of ownership, economy and dealer service satisfaction after owning them for a minimum of two years.
Top 10 car makers
- 1 Jaguar
- 2= Lexus
- 2= Skoda
- 4 Honda
- 5 Mercedes Benz
- 6 Toyota
- 7 Audi
- 8 Volkswagen
- 9 Volvo
- 10= BMW
- 10= Nissan
Top 10 cars
- 1 Kia Sportage
- 2 Jaguar XF
- 3 Toyota Prius
- 4 Skoda Superb
- 5 Mercedes Benz E-Class
- 6 Toyota IQ
- 7 Honda Jazz
- 8 Volkswagen Passat CC
- 9= Lexus IS
- 9= Toyota Avensis
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Jaguar Survey
The survey focuses on a number of areas: 'service initiation', rating the ease of making the appointment and the time involved in dropping off the car; 'service adviser', evaluating staff courtesy and quality of explanation; 'service facility', rating ease of access, parking convenience and waiting area cleanliness and comfort; 'vehicle pick-up', covers the punctuality of the collection process, charging fairness, and staff helpfulness; and 'service quality', deals with the time required to do the service, the thoroughness and overall quality of work, and condition of car on return.
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Hope JLR weren't watching yesterday...
...somebody's suicide was postponed in the latest episode of "Mad Men" because his E-type wouldn't start
Glad to hear
Jaguar has done well on its cars and it shows in their latest offerings. i reckon they give the best compromise between style, practically and reliability. My uncle always said you can't beat the Germans - they're too good and Jag have no chance. I said one day Jaguar will. This will calm him down a bit. Although German cars might be superior in engineering and give better engine options but Jag do have a sense of drama and attachment you don't get from the Germans eqv which bland, cold and boring.