I recently spent a miserable hour on the phone trying to cancel a subscription before getting back to my day job and carrying out video interviews with Chinese candidates for a senior role in the Chinese arm of a European manufacturer.
These two apparently unrelated events set me thinking. Two years on from Covid, the UK is still providing pandemic levels of customer service – and trotting out the same tired excuses about high call volumes – while in China they're up and running and performing as if the pandemic never happened.
