Stellantis UK will cut sales partners that fail to deliver satisfactory customer service, amid a wider shake-up of its retail operations aimed at simplifying the business.
A spokesperson told Autocar Business the firm was currently reviewing UK dealers based not on sales volumes but feedback. As the review is “currently in play”, they couldn't confirm the number of partners to be axed.
It will also depend on how dealers respond to the review and updated targets on customer feedback, implying that some might be able to recover from the chopping block.
