Currently reading: Volkswagen reintroducing physical controls for vital functions

Brand's design chief commits to "never" repeating the "mistake" of relegating essential controls to touchscreens

All future Volkswagen models will feature physical controls for the most important functions, design chief Andreas Mindt has said.

The German firm has been criticised over the past few years for moving many of the vital controls in its cars from physical buttons and dials to the infotainment touchscreen. Volkswagen also introduced haptic ‘sliders’ below the touchscreen for the heating and volume and it started using haptic panels instead of buttons for controls mounted on the steering wheel.

More recently, the firm has reintroduced physical steering wheel buttons and Mindt said it is committed to reintroducing physical buttons, starting with the production version of the ID 2all concept that will arrive next year.

“From the ID 2all onwards, we will have physical buttons for the five most important functions – the volume, the heating on each side of the car, the fans and the hazard light – below the screen,” said Mindt. “They will be in every car that we make from now on. We understood this.

“We will never, ever make this mistake any more. On the steering wheel, we will have physical buttons. No guessing any more. There's feedback, it's real, and people love this. Honestly, it's a car. It's not a phone: it's a car.”

Mindt said VW will continue to offer cars with touchscreens, in part due to new legal requirements that, as in the US, will require all cars to feature a reversing camera. 

“There are a lot of functions you have to deliver in certain areas, so the screen will be big and you will find a lot of HMI [human-machine interface] contents in the depths of the system,” he added. “But the five main things will always be on the first physical layer. That’s very important.”

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James Attwood

James Attwood, digital editor
Title: Associate editor

James is Autocar’s associate editor, and has more than 20 years of experience of working in automotive and motorsport journalism. He has been in his current role since September 2024, and helps lead Autocar's features and new sections, while regularly interviewing some of the biggest names in the industry. Oh, and he once helped make Volkswagen currywurst. Really.

Before first joining Autocar in 2017, James spent more than a decade in motorsport journalist, working on Autosport, autosport.com, F1 Racing and Motorsport News, covering everything from club rallying to top-level international events. He also spent 18 months running Move Electric, Haymarket's e-mobility title, where he developed knowledge of the e-bike and e-scooter markets. 

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pancreas 18 March 2025
So while real car companies are focusing on real world AI (of which self and autonomous driving are subsets), this legacy horseless carriage maker is occupied with "reintroducing buttons".

It's almost comical.

Glad I sold my VW investments after it became clear that the unions and the board were after Dr Diess' head, the only one who chose to read the writing on the wall and tried to do something sensible about it.

VW is toast. I doubt even their attempt at grabbing part of the (non existent) EU "rearming" budget by going back to defence contracting origins will save them. Good riddance anyway.

nosport 10 March 2025
Very good. My old Merc had two rotary controls for the heater fan speed and two thumbwheels for the temperature of each side of the car. I could use them without taking my eyes off the road - almost without thinking about it. The new one has to be looked at and thought about to change something:
https://i.ytimg.com/vi/WdWnjMZGxOw/maxresdefault.jpg
mowgli100 10 March 2025

In a lightning quick response VW reintroduces physical buttons after only 8 years of complaints from customers. And they actually have a design chief, Andreas Mindt. Never heard of him before. What's he doing all day long?