When it comes to retail, customer sentiment sits at the heart of the process. And while physical word of mouth remains as powerful as ever, the best and most forward-looking dealers need to evolve with the times to properly manage their online reputation alongside their in-person experience. According to Reputation, the software platform that manages consumer feedback from acquisition to loyalty, doing this effectively can yield increased sales of up to 10%.
Research by automotive customer experience specialists Reputation shows that dealerships which manage their online reputation can boost sales by as much as 10%. Here’s how to do it
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Managing your online reputation correctly can result in increased sales figures
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