Jaguar has been named the best manufacturer in the 2013 JD Power customer satisfaction survey.
The survey of 16,000 car owners in the UK covers 116 models that are between a year and three years old. Owners rank their vehicles on 66 criteria, which are grouped to deliver an overall score. Points are accumulated for good reliability, performance, service and running costs.
Jaguar's victory came off the back of the Jaguar XF, which finished third overall in the entire survey, as owners rated it as "excellent" in every area. In particular they praised reliability, dealership service and servicing and repair work.
In the manufacturer standings, Jaguar headed Lexus and Honda. Lexus scored highly for dealer service and reliability across its range, with the fourth placed overall Lexus RX topping its results, as well as winning the best large SUV award.
The Honda Jazz finished in sixth overall and as top-placed Honda model. The XF was only beaten by two models from Skoda, the Skoda Superb and the Yeti, with the Czech manufacturer finishing fourth overall in the manufacturer rankings.
Chevrolet came at the bottom according to the survey, with the Chevrolet Spark ranked last overall.
The JD Power survey, which is compiled in conjunction with What Car?, measures vehicle ownership and customer satisfaction based on 66 parameters. Vehicle appeal, quality & reliability, ownership costs and dealer service satisfaction form the four main areas of the survey.
Respondents involved in the survey had an average age of fifty. 58 per cent were male and 42 per cent were female; in total they collectively drove 340 million miles.
The full results of the survey are available at What Car?.
Top ten car brands: 1. Jaguar; 2. Lexus; 3. Honda; 4. Skoda; 5. Mercedes-Benz; 6. Land Rover; 7. Volvo; 8. Toyota; 9= Nissan, Seat, Volkswagen.
Bottom five car brands (lowest placed first): 27. Chevrolet; 26. Alfa Romeo; 25. Mitsubishi; 24. Peugeot; 23. Fiat.
Top ten cars: 1. Skoda Superb; 2. Skoda Yeti; 3. Jaguar XF; 4= Citroen DS3, Lexus RX; 6= Honda Jazz, Volkswagen Passat CC; 8. Volvo S60/V60; 9= Lexus IS, Mercedes-Benz B-class, Toyota Prius.
Bottom five cars (lowest placed first): 116. Chevrolet Spark; 155. Alfa Romeo Mito; 114. Fiat Grande Punto/Punto Evo; 113 Ford Ka; 112 Fiat Panda.
Join the debate
Add your comment
It's based on satisfaction
It's based on satisfaction not reliability or ultimate ability. Someone can be quit ehappy with an Octavia that has been round the clock and proved its worth, whereas, if one thing goes wrong with your £75k Mercedes, then you are going to be a little miffed no matter how good teh dealer is. Also, you have the issue of Privately versus corporate lease. If you have what yo regard as a crap car, no amount of reliability or dealer support wil change that. It reminds me of Which? where the Corolla was the best choice for many years.
Well, I bought a brand new
Well, I bought a brand new Citroen DS3 just 2 months ago - and it's not hard to see why it came top in the supermini category & 4th overall. Looks fantastic. Is very well put together. Good materials used. Very comfortable. A truly smashing little car with plenty of power & good on fuel. I've had around 12/13 brand new cars during my 33-years of driving - and none have put such a smile on my face as the little DS3 !! Well done Citroen.
What a load of cobblers..
Apparently the VW Fox was voted best citycar, which means the whole thing is totally lacking in credibility.