Currently reading: Agency model under scrutiny after JLR’s U-turn

Selling direct to customers and offering dealers a flat fee no longer looks an easy win for car firms

JLR’s decision to cancel its planned move to the so-called agency model of direct selling to customers is the clearest sign yet that car makers are rethinking their shake-up of their distribution system amid a return to discounting.

Car makers that have pushed back their announced agency switchover include Mini, which reportedly moved its planned UK rollout date from October to 2025, and Vauxhall-owner Stellantis, which announced last year it was delaying its UK changeover to 2026.

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